Contact and Complaints

We reply to every message within 2 working days (working days are Monday to Friday, excluding public holidays in Pakistan).

To help us solve things quickly, please include:

• the email address on your Research Engage account;
• the service, session or project it is about;
• your Safepay payment reference, for anything about a payment or refund; and
• what happened, with screenshots if you have them.

If something went wrong, whether with a session, a payment, a refund or another user, tell us: email info@research-engage.com. For a session you were not satisfied with, please report it within 7 days of the session ending.

1. 1

   2 working days

   We confirm we have your complaint and reply

2. 2

   7 working days

   An admin reviews it and tells you the decision and the reason

3. 3

   3 working days

   If a refund is approved, we start it

4. 4

   7 to 14 working days

   Your bank may take this long to show the refund

A refund can be approved in full or in part. Refunds always go back to the original card. Full details are in our Refund and Cancellation Policy.

Research Engage is owned and operated by Research Engage (Private) Limited, Pakistan. See Ownership for more.